Refund policy

We have a 30-day return policy, which means you have 30 days since your purchase to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund request, you can contact us at info@joyful-buy.com

If your refund request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send back your package. Items sent back to us without first requesting a return will not be accepted.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Items should be returned new and unused.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-refundable items

Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as skincare products). We also cannot accept returns or refunds on sales items or gift cards.

Exchange

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@joyful-buy.com

Never arrived

Let us know anytime through the Contact Us page or email us at info@joyful-buy.com, and we will check to verify the tracking status with the courier. We do not issue refund if your order does not arrive due to factors within your control (such as providing the wrong shipping address).

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.